Frequently Asked Questions

How long before my order ships?

Once your payment is verified, we begin working on your order immediately.

It usually takes 1-2 business days to process and ship your order.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number so you are always informed of the progress of your order.

How long does shipping take?

Shipping usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

How do I track my order?

Once your order has been shipped, you will immediately receive a confirmation email, which includes a link to your personal tracking information so you can stay informed at all times of the location of your order.

What is the return policy?

We offer a 30-day money back guarantee.

If you are not 100% satisfied with your purchase, you can return any unused item within 30 days of receipt without any hassle.

Funds will be refunded to your original method of payment or as store credit once the items have arrived at our warehouse.

For more information, please visit our Return Policy page.

Get in touch

We’d love to hear from you! If you have any questions, need support, or just want to say hello, feel free to get in touch with us through the details below.

Email Us
support@navenport.co.uk

Business Hours
Monday to Friday: 9:00 am – 6:00 pm
Saturday: 9:00 am – 5:00 pm
Sunday: Closed

Alternatively, you can fill out the contact form below, and we’ll get back to you as soon as possible.